Animal Trust Vets CIC Blackburn

Animal Trust Vets CIC is part of the Animal Trust mission-led veterinary social enterprise (not an independent single-site practice). The clinic presents itself as a full-service general practice with modern medical equipment and transparent pricing, including 24/7 urgent care with a stated out-of-hours supplement.

Based on the website and recent reviews, it appears set up for both routine care and more involved work

• •Urgent care is offered 24/7, with the website stating a £79 supplement fee for urgent/out-of-hours care (with other costs the same as daytime fees).
• •Diagnostics and clear explanations are repeatedly described (for example, a dog assessed for kneecap problems where the vet recommended and arranged an X-ray within a couple of days, then explained results and next steps).
• •End-of-life care is specifically mentioned, including a quiet room set aside and a vet talking owners through the process without rushing.
• •Several reviews mention the clinic being busy with some waiting, but still being satisfied with outcomes.

Services

Services and capabilities mentioned in the website information and reviews include

• •General practice care (the site positions the clinic as full-service).
• •Vaccinations (listed on the website).
• •Surgery (listed on the website, but no specific procedures are described in the reviews provided).
• •Urgent care (24/7) (stated on the website; weekend emergency care is also mentioned in reviews).
• •Referral care (listed on the website, without detail on what is referred or to where).
• •Diagnostic imaging (X-rays) (mentioned in a review for kneecap assessment).
• •End-of-life appointments (review describes a supported euthanasia experience with a quiet room and step-by-step explanation).

Other stated capability

• •Veterinary Nurse Training facility (from the structured clinic data).

Pricing

• •The website states 24/7 urgent care is available with a £79 supplement fee, with all other costs equivalent to daytime fees.
• •One reviewer reports no appointment fee (“just pay for treatment”) and gives an example of weekend emergency care plus four treatments, appointment and medication for under £200 (this is a single customer example, not a published price list).

People

• •Jennifer (vet) is named in a review: an owner says she listened to concerns and identified a heart issue that they report had been missed previously, then took “all the necessary actions.”
• •Multiple reviews describe vets and staff explaining things clearly (for example, talking through a kneecap problem, why an X-ray was needed, and then explaining findings again after the imaging).
• •In an end-of-life review, the team is described as setting aside a quiet room and the vet calmly explaining the process and being gentle and respectful throughout.

Reviews

Google rating: 4.6 stars from 1455 reviews. “”

• •Wait times vs outcomes: several people mention it being busy and having a wait, but also say treatment outcomes were good (including a dog returning home “fit and well”).
• •Cost and fees: some reviewers highlight low/clear costs (including “no appointment fee” and an under-£200 weekend emergency example), while one negative review alleges difficulty cancelling a plan and characterises the business as profit-driven.
• •Communication and explanations during appointments: owners repeatedly mention vets explaining problems and next steps clearly (including X-rays and a heart issue being identified).
• •End-of-life support: one detailed review describes being given a quiet room and time, with the process explained calmly and handled respectfully.
• •Access/booking concerns (conflicting feedback): one 1-star review claims general appointments are hard to obtain and says communication is online-only unless it’s an emergency; this conflicts with multiple recent 5-star experiences describing successful visits and urgent weekend care.