Clinic Overview
- Many owners describe prompt, effective emergency care, including stabilising very sick kittens, treating sudden illness, and handling urgent breeding or labour complications. - Compassion and reassurance are recurring themes, especially in stressful situations where staff explained options clearly and supported owners through treatment decisions. - End-of-life care is spoken about warmly, with families mentioning time to say goodbye and thoughtful touches such as cards, fur keepsakes and paw prints.
Vets Now Preston is part of the Vets Now emergency-care network and is owned by IVC Evidensia. It focuses on out-of-hours and urgent veterinary treatment for pets, including in-clinic emergency care and video consultations. Recent feedback continues to highlight clear explanations, compassionate support in high-stress situations, and treatment for serious cases, alongside some concerns about waiting times and cost.
Services
- •Emergency and out-of-hours care for small animals: The clinic provides emergency assessment, triage and urgent treatment for pets needing prompt attention.
- •Video consultations: “Speak to a Vet Now” video appointments are listed as an option.
- •Urgent treatment and stabilisation: Recent reviews mention thorough examinations, fluids, pain relief, emergency overnight oxygen treatment, and rapid care in life-threatening situations.
- •Pregnancy and labour emergencies: Reviewers describe support during difficult labour, including real-time updates on options and an emergency c-section that helped save both the mother and puppies.
- •Ingestion and sudden illness concerns: Examples in reviews include assessment after a suspected ingestion and emergency treatment for severely unwell kittens.
- •End-of-life care and difficult decisions: Reviews describe clear discussions about treatment options, compassionate euthanasia support, time for families to say goodbye, and keepsakes such as paw prints, a card, and fur clippings.
- •Referral onward when needed: The clinic has been credited with recognising cases that needed advanced imaging or specialist surgery and arranging onward referral.
Pricing
No published pricing information is currently available for this clinic.
People
- •Scott: thanked for quick, thorough urgent care in a case the owner felt was life-saving.
- •Della: praised for giving real-time updates and explaining options during a difficult labour.
- •Sabrina: singled out positively by name in a recent emergency c-section review.
- •Reception and support staff: reviews describe friendly, helpful and compassionate team members, although one reviewer reported poor communication after triage during a long wait.
Reviews
Google rating: 4.2/5 from 489 reviews. Recent reviews are mostly positive, with a few complaints about communication and cost.
- •Many owners describe prompt, effective emergency care, including stabilising very sick kittens, treating sudden illness, and handling urgent breeding or labour complications.
- •Compassion and reassurance are recurring themes, especially in stressful situations where staff explained options clearly and supported owners through treatment decisions.
- •End-of-life care is spoken about warmly, with families mentioning time to say goodbye and thoughtful touches such as cards, fur keepsakes and paw prints.
- •Pricing comes up in mixed ways: some reviewers say the care was worth the money and appreciated clear cost discussions, while others describe the service as expensive or were unhappy with billing and communication.
