Five tabby kittens on grass

Vets Now Preston

#2 Vet in Blackburn, Lancashire

4.2
Corporate

Vets Now Preston – Vets in Blackburn

Updated January 2026

Clinic Overview

Vets Now Preston is part of the Vets Now network (60+ UK locations) focused on pet emergency care, with options for in-clinic emergency treatment and video consultations. Based on the website and recent reviews, it appears set up for urgent, high-acuity cases (for example, oxygen treatment overnight and arranging advanced imaging/surgery elsewhere when needed). Owners repeatedly mention clear explanations of options during emergencies (including real-time updates during a difficult labour) and transparency about costs, alongside some reports of long waits with little or no communication after triage.

Vets Now Preston is part of the Vets Now network (60+ UK locations) focused on pet emergency care, with options for in-clinic emergency treatment and video consultations. Based on the website and recent reviews, it appears set up for urgent, high-acuity cases (for example, oxygen treatment overnight and arranging advanced imaging/surgery elsewhere when needed). Owners repeatedly mention clear explanations of options during emergencies (including real-time updates during a difficult labour) and transparency about costs, alongside some reports of long waits with little or no communication after triage.

Services

  • Emergency vet services for small animals (as described on the clinic website).
  • Video consultations (“Speak to a Vet Now” via video, per the website).
  • Emergency assessment/triage and urgent treatment (e.g., life-saving urgent care; oxygen treatment overnight for a kitten).
  • Support in critical decision-making, including euthanasia with time for families to say goodbye (reviewed experience included keepsakes such as a card, fur clipping, and paw prints).
  • Escalation/referral coordination for advanced diagnostics/treatment when needed (e.g., recognising suspected spinal disc injury and arranging an MRI and onward surgery via a specialist, per a review).
  • Case types mentioned in reviews include
  • Complicated labour (breech puppy stuck) with ongoing updates and options discussed.
  • Suspected ingestion concern assessed and reassurance provided.
  • Severe acute illness in very young kittens requiring rapid stabilisation.

People

  • Scott: thanked by name for quick, thorough urgent care described as life-saving for a dog.
  • Della: credited with providing real-time updates and explaining options during a dog’s labour with a breech puppy stuck; the owner reports both mother and puppies were saved.
  • Reception team: one reviewer specifically noted a friendly, helpful receptionist, but the same review reported poor follow-up communication after triage.

Reviews

4.2 stars from 476 reviews. The latest written reviews describe urgent interventions (including stabilisation and end-of-life care) and also include a complaint about waiting without updates. “”

  • Fast response and intensive emergency care are repeatedly mentioned, including cases owners believed were life-threatening.
  • Clear explanations and options during stressful situations (e.g., labour complications; decisions about whether to continue treatment or euthanise).
  • Compassionate handling of end-of-life visits, including giving families time and providing keepsakes (card, fur clipping, paw prints) and respectful preparation of the pet to go home.
  • Cost comes up in different ways: some describe it as “worth every penny” and praise cost transparency, while others note it was “very expensive.”
  • One recent negative review reports a 2-hour wait after triage with no communication or updates, leading them to leave before their pet was properly seen.

Location

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