Town & Country Veterinary Group

Town & Country Veterinary Group is a multi-practice veterinary group (with practices listed on its own site). It treats a wide range of species beyond cats and dogs—including small mammals (rabbits, guinea pigs, ferrets, hamsters) and exotics (lizards, snakes/other reptiles, and birds). The clinic is also listed in the provided data as a Veterinary Nurse Training facility.

From the latest reviews, owners most often describe a friendly, welcoming front-of-house and vets who explain findings and options clearly. However, a minority of recent reviews report serious concerns—one alleges rude reception/phone handling and a surgery that “wasn’t done properly,” and another describes dissatisfaction with how payment was handled during euthanasia (including being asked to pay £181 upfront) and a perceived lack of compassion.

Services

• •Veterinary care for multiple species: cats, dogs, rabbits, guinea pigs, ferrets, hamsters, lizards, snakes/other reptiles, and birds (website summary).
• •Surgery is directly referenced by a reviewer (cat “supposed to have surgery”).
• •Examination and treatment for mobility/trauma-type issues is described in a review: a cat with paralysed limbs was examined for fractures, given an injection and medication.
• •Support around euthanasia is referenced in a review (end-of-life visit described by an owner).
• •Listed in provided clinic data as a Veterinary Nurse Training facility.

Pricing

• •One reviewer reports being asked to pay £181 upfront at the time their dog was put to sleep (euthanasia visit). No other specific prices are provided in the available inputs.

People

• •Emma and Leila are named by a reviewer as staff who “looked after me” during a visit; the same review highlights them staying personable and organised even while busy (putting up decorations between customers).
• •Multiple reviewers mention vets/staff being informative and explaining things clearly (e.g., “vet very informative,” “everything is explained along the way”).
• •Reviews conflict on reception/communication: several describe a warm welcome and helpful staff, while one recent reviewer describes the reception as “rudest” and alleges disrespectful behaviour.

Reviews

Google rating: 4.6 stars from 215 reviews.

• •Welcoming, helpful front desk and clean environment are repeatedly mentioned (smiles on arrival, “helpful and welcoming,” “clean and tidy”).
• •Clear explanations and thorough checks: owners describe being talked through care, and one recounts a cat being examined for fractures and treated with an injection/meds with improvement the next day.
• •Handling nervous/anxious pets: one owner says staff didn’t force unnecessary handling and were mindful of a dog that disliked being “prodded.”
• •Serious negative outliers: a recent review alleges rude reception/poor phone manners and that a paid-for cat surgery “wasn’t done properly”; another describes dissatisfaction with compassion and the request for upfront payment (£181) during euthanasia.